To contact Kadrae, please send an email to firstname.lastname@example.org.
Our customer support will make every effort to attend to your support requests within 24 hours.
In the case you experience a technical or usability issue on our website, please follow the steps below before submitting a ticket or contacting us to ensure it is not related to your browser:
Clear the cache and cookies within your browser.
Ensure that you are using the latest version of the browser. Most sites work best on Google Chrome, Firefox, or Microsoft Edge.
Log out of your Kadrae account and log back in.
Repeat what you were trying to do when you encountered the issue.
If the problem persists, please contact us at email@example.com and describe the problem in as much detail as possible.
At Kadrae we want you to stay safe and avoid being scammed. Here are some of the most common scam warning signs and ways to detect them. Please note that this is not an exhaustive list and the items are not always a definite indicator of a scam; however, it is usually best to avoid them regardless.
An Client is requesting payment before giving you the job. This is in no way permitted—Kadrae is a free service and we do not allow charges for job opportunities or bidding.
The Client is requesting to pay you outside of Kadrae, e.g. through Bitcoin, bank transfer, or cash. This is not only a violation of our Terms and Conditions, but it is not a safe or guaranteed method of payment and can result in numerous fees from financial institutions.
The job requires the use of your personal details or documents - for obvious reasons, this is a big no-no, unless it is expressly required by law like when a job requires a contractor license or qualification certificate. Please be vigilant in providing personal details where possible.
A Professional requests payment before work is provided. We understand that in some cases, such as construction, materials may need to be purchased. However, in most cases, payment should be provided after work has been done, not before, be this by milestone or at the end of a job.
Both the Professional and Client may send a request for job cancellation.
Job cancellation requests can be sent anytime provided that reasons for cancellation are valid.
A user must respond within 3 days upon receiving a job cancellation request. If a response is not made within 3 days, the job will automatically be cancelled in our system.
Kadrae strictly encourages users to sort out issues between both parties first before proceeding to a dispute resolution. But if a user declines a cancellation request, they can settle it via the dispute resolution process.
If a dispute arises concerning a project or the quality of service, Users may raise a dispute using the Dispute form.
Users are required to be logged in on their account to be able to raise a dispute. After logging in, click support at the bottom of the site and you will be redirected to https://support.taskenator.com. Once redirected, select the Dispute button and then click generate dispute. This will load Kadrae’s Dispute Form. The form must be completed fully and accurately to the best of your knowledge with as much information as possible.
Users will be asked to fill out all this information regarding the dispute.
The date that the Issue started and occurred
Role (Client or Professional)
Name of the person involved with the job
Percentage of correct job completion
Write the detailed account of what happened with the job
If there is a missing or damaged part of the job, include it as well as the value of the item
The resolution being sought should also be included
Proofs or documentation for the dispute can be uploaded as part of specifying the issue for the dispute.
Some of the categories that you can post jobs for include: website creation and maintenance, IT & software, mobile phones & computing, writing & content, data entry & admin. Feel free to browse through our category list.
Kadrae is an worldwide work marketplace that allows Clients and Professionals to connect. Our Professionals bring a lot of experience and expertise to the platform. Professionals who are licensed will display their certificates on their profile.
To post a job, log in to your account and select the ‘Post Job' option from the menu bar, then complete the details relevant to the job. It’s that simple!
Professionals can also be contacted once they have placed a bid on one of the jobs you have posted. They will propose an expected fee, along with a description of their qualifications and experience. You are able to reply to these bids via your Kadrae inbox.